FAQ


HOW LONG UNTIL I GET MY ITEM?
You will receive your item within 12-21 days after purchase is completed.
 
HOW MUCH DOES SHIPPING COST?
We are offering a promotional flat rate shipping cost of $4.95 per order. We understand that normal shipping may cost more but we want to ensure our tribe gets the best rates possible. 
 
I ORDERED SEVERAL ITEMS IN ONE ORDER BUT RECEIVED THEM SEPARATELY. WHY?
Your order might have shipped separately due to different processing times and different warehouse location of the items you ordered. If for some reason, the items do not arrive when they should, please contact us at support@babiology.com 
 
SHOULD I WORRY ABOUT HAVING TO GIVE PERSONAL AND CREDIT CARD INFORMATION ON YOUR SITE?
No, you have absolutely nothing to worry about. Our checkout process is completely secure. We have SSL (Secure Socket Layer) certificates for maximum security, to ensure full safety of all of your information. 
 
DO YOUR PRICES INCLUDE ANY TAXES?
No, they don't. Any and all taxes will be under the responsibility of the customer only, and Babiology will not be held responsible for these. 
 
IF I ORDER SEVERAL ITEMS, WILL THEY ARRIVE IN THE SAME PACKAGE?
We do our best to send all items in one package but sometimes items from the same order will have to be packaged and sent separately, due to logistical reasons.  
 
DO YOU SHIP TO COUNTRIES OUTSIDE OF THE UNITED STATES AS WELL?
Yes, we do. We ship to most countries around the world.  
 
CAN I BUY WHOLESALE FROM YOU?
Yes, you can. Please contact us at support@babiology.com for more details. 
 
HOW CAN I GET MORE DETAILS ABOUT YOUR FUTURE PROMOTIONS AND PRODUCTS?
Be sure to like our Facebook page and opt in to our Tribal emails to be the first to hear about any new products, special promotions for our tribe, and so much more. Also, you may contact us directly and give us your email address, and we'll make sure you get all the information you want.
WHERE ARE YOU LOCATED?
Our main office is located in Las Vegas, NV, but we have several offices and representatives around the world. For contact details please see the contact us page. 
 
AT WHICH POINTS DO YOU COLLECT MY PERSONAL DATA AND WHAT IS IT USED FOR?
The personal data we collect from you is by consent only. At no point do we collect any information about you which you do not agree to give. Personal data is being collected at the following instances, after your consent to give it to us: 
 
Email opt-ins: Throughout your visit to our store you may encounter pop-up which enable you to enter your email in order to subscribe to our newsletter and/or receive a discount. Only your email is collected, and it is used for these purposes only, and is not at any point forwarded or sold to a third party.
Order details: While placing an order you will be required to enter your address and email. You may also enter your phone number, but that is optional. This data is used for shipping the items you purchased directly to you, and sending you via email (and/or SMS if you entered your phone number) order confirmation emails and shipping confirmation emails with tracking numbers. Your email address is not forwarded or sold to any third party at any point. Your name and shipping address are forwarded to the courier for the purpose of delivering your goods only.
Newsletter subscription: When entering your email while placing an order, your email is entered into our mailing list so that we may send you future discounts and offers. Should you prefer not to be entered into our mailing list you can uncheck the "subscribe" box, or unsubscribe to the newsletter at any time via the "unsubscribe" link, placed at the bottom of every newsletter.
NOTE: any payment data, such as credit card number, is not collected by us, but rather by a third party payment gateway (Paypal or Credit Card), which complies with all privacy and security regulations. We are not exposed to, or hold, any of your payment data.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.